Employee Assistance Service / WPS

The City of Worcester is procuring a one‑year Employee Assistance Program (EAP) for Worcester Public Schools (WPS). The vendor must provide 24/7 crisis counseling, on‑site and remote mental‑health services, a minimum of two counseling sessions per employee/family member, and quarterly utilization reporting. The contract covers approximately 5,000 WPS employees with an estimated 200 active users, and includes optional renewal for up to two additional years. The solicitation was issued as a sealed‑bid, open competition, with a bid deadline of July 31, 2024. • Scope: counseling, crisis line, referral, on‑demand consultation, and reporting for a full‑service EAP. • Term: August 18 2024 – August 17 2025, with two optional one‑year extensions. • Pricing: per‑employee‑per‑month rate (no ceiling disclosed), estimated at $0.55‑$0.58 per employee. • Requirements: 24/7 coverage by RN or master‑level social worker, provider network within 50 mi, 4 utilization reports per year, and specific insurance/bond standards.