CRM System (Customer Relationship Manager)

The State of Georgia's Division of Enrollment, Marketing and Student Success is seeking a comprehensive platform to manage the student lifecycle from matriculation to graduation. The platform should include features such as appointment management, notes and record-keeping, case management, degree planning, and reporting capabilities. The contract will be for a period of one year with the option for four one-year renewals. The successful supplier will be required to provide a test environment, comply with all IT/security requirements, and provide client support through a knowledge base, community forums, training documents, and a service help desk. • The platform must be able to manage the student lifecycle from matriculation to graduation • The platform must include appointment management and drop-in features • The platform must include notes and record-keeping capabilities • The platform must include case management and referral capabilities • The platform must include degree planning and reporting capabilities • The supplier must provide a test environment and comply with all IT/security requirements • The supplier must provide client support through a knowledge base, community forums, training documents, and a service help desk