Information Technology Service Management System Solution

The County of Sacramento issued a Request for Proposal (RFP) #8107 for an Information Technology Service Management System (ITSM) solution. The purpose of the RFP was to establish a contract for the purchase and installation of software and hardware to implement an ITSM system. The system was required to replace multiple existing software programs currently in use, and it could not be a cloud or hosted solution. The RFP was cancelled on February 18, 2014, and the County reserved the right to revise the specifications and reissue a RFP at a later date. • The RFP was issued by the County of Sacramento, Purchasing Department. • The contact person was Johnnie E. Terry Jr., Senior Contract Services Officer. • The RFP was cancelled due to unknown reasons. • The County reserved the right to revise the specifications and reissue a RFP at a later date. • The ITSM system was required to replace multiple existing software programs. • The system could not be a cloud or hosted solution.