C-101416 RFP 47-23 Injury Care Coordination and Navigation Services for Police and Fire

The contract is for injury care coordination and navigation services for police and fire personnel in the City of Vancouver, Washington. The services include 24/7 access to a live representative, dedicated health care coordinators, and close coordination with the City's Workers Compensation team. The contract has a maximum compensation of $150,000.00 USD and is effective from October 1, 2023, to September 30, 2024, with an option to extend for an additional two years. The key objectives and deliverables of the contract include providing services by a company with experience working with police and fire personnel, 24/7 access to a live representative, and service coverage for all employees of the police and fire departments. • Services provided by a company with experience working with police and fire personnel • 24/7 access to service with a live representative • Service coverage for all employees of the police and fire departments • Dedicated health care coordinator to act as the single point of contact throughout an injury care and recovery plan • Services for injury care coordination for both on-duty and off-duty incidents • Close coordination with the City of Vancouver Workers Compensation team and third-party provider • Ability to work with the State of Washington Labor and Industries to ensure all services are in line with applicable state regulations • Access to a local medical provider network with the capabilities to address all manner of injury care and treatment • Ability to expedite medical evaluation and care by going directly to the appropriate specialist within 72 hours of initial reporting of injury