Customer Relationship Management

The City of Port St. Lucie has awarded a contract to Catalis Public Works & Citizen Engagement, LLC for a Customer Relationship Management system, including the QAlert App and Call Center Application. The contract is for a term of 5 years, with an option to renew for an additional 3 years. The system will be used by the City of Port St. Lucie to manage customer relationships and provide citizen engagement services. Key features of the contract include: • The QAlert App for citizen engagement and notification • The Call Center Application for customer service and support • A term-based contract with an option to renew • A budget of $429,186 for the initial term This contract is relevant to companies that specialize in customer relationship management, citizen engagement, and public sector technology solutions.