24-10 Telephone Service

The Town of Hooksett is seeking a vendor to replace and upgrade its municipal telephone system across seven facilities, including Town Hall, Police and Fire departments, Public Works, Parks & Rec, a recycling/transfer station, and the public library. The scope covers removal of legacy wiring, installation of new CAT‑5/6 voice cabling, deployment of PoE switches where needed, provisioning of Grandstream (or equivalent) IP phones, integration of auto‑attendants and paging for public‑safety locations, retention of existing DID numbers, and provision of 24/7 emergency and critical support with strict response‑time requirements. The contract will be a multi‑year agreement (3–5 years) with a firm pricing period of 90 days.