Health Science CRM Platform

The Central Piedmont Community College is seeking information on a Customer Relationship Management (CRM) system to support the Health Professions and Human Services Program area. The new system should be a multi-functional tool that can track clinical contracts, equipment inventory, and employee information, as well as provide a database for employees and maintain equipment inventory. The system should also have the ability to export and backup data, create and manage custom internal and external forms, and provide training and documentation. The college is looking for a solution that can deliver the following functionality: clinical contracts and approval workflows, equipment requests and inventory tracking, leave requests with calendar views, new employee onboarding forms, admission application processing, and security assertion markup language (SAML)-based single sign-on (SSO) with enterprise identity providers. • The system should be able to track clinical contracts from beginning to end • The system should be able to request and track equipment inventory • The system should be able to manage leave requests with calendar views • The system should be able to process admission applications for at least 23 Health Sciences programs • The system should be able to provide security and access control, compliant with CIS standards • The system should be able to provide cloud and mobile access, with student submissions separated from internal workflows • The system should be able to provide automated applicant notifications and letters • The system should be able to maintain common lists for consistent data across applications • The system should be able to provide flexible reporting and data analysis for advisors, faculty, and Department Chairs