988 Contact Center CRM Software

The Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA) is seeking a vendor to provide and implement a 988 Crisis Call Center Data Platform. This platform will be used to track, manage, and analyze crisis services calls to connect individuals with necessary crisis services. The key features of the platform should include standardized crisis data collection, call management, and analytics. • The platform should be capable of handling a high volume of calls and providing real-time data and analytics. • The vendor should have experience in implementing similar platforms for crisis call centers. • The platform should be user-friendly and easy to navigate for call center staff. • The vendor should provide training and support for the platform. • The platform should be scalable to meet the growing needs of the crisis call center.