Description
Gwinnett County seeks a county‑wide, annual maintenance service for its extensive fleet of computers, printers, scanners, servers and related peripheral devices. The contractor must provide on‑site support with a four‑hour response time, preventive maintenance, parts replacement, and comprehensive reporting for over 6,500 users and 10,000 devices across more than 100 locations. Certification from OEMs (HP, Dell, Panasonic) and local staffing in the Atlanta area are mandatory, as are extensive insurance coverages and background‑check compliance. The contract runs an initial term with up to four one‑year renewals, totaling up to five years, and requires a not‑to‑exceed, all‑inclusive price.
• Provide 4‑hour on‑site response for all equipment issues and 24/7 emergency replacement for outages >8 hours.
• Conduct preventive maintenance on printers at least annually and scanners quarterly, with full documentation and KPI reporting.
• Staff locally with OEM‑certified technicians, maintain a critical parts inventory, and support a user base of >6,500 across >100 county facilities.