Case Management

The State of Tennessee’s Department of Children’s Services seeks a single‑award contractor to deliver full‑service child‑welfare case‑management across all 95 counties. The contractor must staff 238 qualified case managers, each with a maximum caseload of 20 children (performance metric of 15). Services include assessment, service coordination, court participation, monthly child and parent visitation, CANS and FAST assessments, Child and Family Team Meetings, Targeted Case Management, QRTP compliance, transportation for children and families, and comprehensive documentation in DCS electronic systems. All work must adhere to DCS policies, COA accreditation standards, HIPAA, and state data‑security rules. The contract runs through June 30 2029 with a fixed‑price monthly rate of $12,089.39 per case manager. • Provide statewide case‑management, including targeted and residential treatment program services. • Maintain caseload limits (max 20 children per manager) and meet performance metrics (permanency, visit frequency, timely assessments). • Supply transportation, conduct court appearances, and ensure compliance with all DCS policies and accreditation requirements. • Deliver a phased staffing plan to reach full 238‑case‑manager capacity “as expeditiously as practicable.”