AFTER HOURS TELEPHONE ANSWERING AND COVERAGE SERVICE

The State of Maine’s Attorney General’s Office of the Chief Medical Examiner is seeking a qualified vendor to provide after‑hours telephone answering and coverage services for a five‑year period. The contractor will answer calls outside regular business hours, capture detailed death‑report information, enter data into the OCME case‑management system, coordinate with investigators and medical personnel, maintain logs, and ensure continuity of service during holidays and emergency shutdowns. The contract includes an initial two‑year term with up to three one‑year renewal options, and the award will be based on qualifications, technical approach, and cost. • Service window: Mon‑Fri 4:30 p.m. – 7:30 a.m., all weekends, state holidays, and ad‑hoc shutdown days. • Required deliverables: accurate call logs, data entry into OCME system, shift hand‑offs, emergency escalation, and a quality‑assurance plan with training. • Evaluation: 30 points for qualifications, 35 for technical proposal, 35 for cost (lowest cost receives full points).