5 Yrs P1 Incident Management & Problem Management (Optional)

The Metropolitan Transportation Authority (MTA) is inviting bids for a 5-year contract for P1 Incident Management and Problem Management services. The successful bidder will be required to provide firm, fixed pricing for professional services to manage the end-to-end process of providing a resolution or workaround to reinstate service as quickly as possible, minimizing downtime, streamlining restoration of services, and communicating clearly and consistently to MTA stakeholders. The contract requires the vendor to have incident management expertise. Key aspects of the job include: • Providing a resolution or workaround to reinstate service as quickly as possible • Minimizing downtime • Streamlining restoration of services • Communicating clearly and consistently to MTA stakeholders • Managing the end-to-end process of incident management and problem management