Patient Flow and Queue Management System - Crownpoint Healthcare Facility

The Indian Health Service is seeking a patient flow and queue management system for the Crownpoint Healthcare Facility Pharmacy Department. The system should provide virtual queuing, appointment management, patient notifications, reporting, and administrative dashboards. The contractor will be responsible for furnishing all labor, software, hardware, licenses, project management, technical documentation, installation services, configuration services, testing, training, and warranty support necessary to deliver a fully operational patient flow management solution. • The system should be a standalone application operating within the Crownpoint Healthcare Facility network. • The system should support patient check-in, virtual queuing, appointment scheduling, queue monitoring, digital signage, patient notifications, reporting, and administrative functions without requiring interfaces to Electronic Health Record (EHR), pharmacy management systems, or other clinical applications. • The contractor should demonstrate that the proposed patient flow and queue management system has been successfully implemented within other Indian Health Service facilities. • The proposed solution should have a demonstrated history of supporting pharmacy operations, including patient check-in, virtual queuing, queue management, patient notifications, and reporting capabilities.