Computerized Maintenance and Enterprise Service Management System

The Hillsborough County Public Schools are seeking proposals for a service management system to manage various functionalities such as maintenance requests, maintenance scheduling, ITSM with ITIL frameworks, work order aging, cost data capture, Help Desk/user support tickets, and more. The system should also have business intelligence and analytics capabilities, property control/asset management, warranty data, subcontractor data, safety and security, construction/renovation, portable placements, building automation, mass communications, facility use agreements, facility condition assessment, and property control integration with other systems. • The system should be able to manage maintenance requests and scheduling • It should have full ITSM with ITIL frameworks • The system should be able to capture cost data and have business intelligence and analytics capabilities • It should have property control/asset management and warranty data • The system should be able to manage subcontractor data and have safety and security features • It should have construction/renovation, portable placements, building automation, and mass communications capabilities • The system should be able to manage facility use agreements and facility condition assessment • It should have property control integration with other systems