Managed IT Services

The Brookline Housing Authority is seeking a qualified firm to provide Managed IT Services. The services include help desk support, network administration, cybersecurity, project implementation, equipment setup, and Microsoft 365 Business Premium licensing. The contract will expire at the end of February 2026, and this procurement is being conducted in accordance with Massachusetts General Laws Chapter 30B. • The RFP does not specify a budget for this contract, and proposers must submit pricing based on the scope of services described in the RFP. • The RFP requires response times of one hour for high-priority incidents and four hours for normal-priority incidents. • The selected contractor will be responsible for maintaining network diagrams, asset inventories, and hardware details. • The RFP does not provide existing network diagrams, asset inventories, or hardware details. • The selected contractor will be required to provide endpoint protection and antivirus management. • The RFP does not specify current security configurations. • The selected contractor will be required to provide backup and disaster recovery services.