Human Services Case & Financial Management System

The City of Norfolk is seeking a modern, cloud-based Human Services Case Management and Financial System to replace its existing Salesforce-based application. The new system must support the full range of program operations across the Department of Human Services, including case management, financial workflows, vendor portal, reporting and analytics, and document management. The system should offer intuitive navigation, real-time collaboration, and flexible configuration options. Key features include workflow automation, role-based dashboards, mobile access, and secure cloud-based document management. The contractor will be responsible for implementation, training, testing, and ongoing support and maintenance. Some of the key requirements include: * Preserving core functional capabilities and improving them through modern workflow automation * Providing intuitive navigation and supporting real-time collaboration * Offering flexible configuration options to adapt to changing program requirements * Supporting CSA program administration, financial workflows, and vendor interactions * Providing comprehensive reporting and analytics capabilities * Ensuring data completeness and accuracy during migration * Maintaining a secure and scalable cloud-hosted environment * Providing ongoing technical support and maintenance The City's goals for this project include improving operational efficiency, enhancing financial management capabilities, and providing timely access to information for DHS staff.