Description
The County of Gwinnett is seeking a single vendor to provide comprehensive, county‑wide maintenance services for all of its computer‑related assets—including desktops, laptops, tablets, printers, scanners, servers, storage arrays, and mobile data terminals—over an initial 12‑month term with up to four additional 12‑month renewals. The contractor must staff local (Atlanta‑area) technicians capable of supporting more than 6,500 users and 10,000 devices, delivering on‑site response within four hours, conducting preventive maintenance on printers at least annually and on scanners quarterly, and providing full‑service parts, labor, and travel within an all‑inclusive “not‑to‑exceed” price. Vendor staff must hold OEM certifications (HP, Dell, Panasonic), pass background checks, and maintain extensive insurance coverage. The award will be made shortly after the public opening on 27 Oct 2026, with work commencing 1 Dec 2026.
• County‑wide hardware support for > 6,500 users and > 10,000 devices
• 4‑hour on‑site response, 24/7 emergency replacement for outages > 8 hours
• Mandatory preventive maintenance schedules (annual for printers, quarterly for scanners)
• Vendor must provide certified OEM parts, local inventory, and comprehensive reporting (KPIs, call history, PM logs)
• Fixed, all‑inclusive pricing with optional renewal adjustments for up to five total years