Software Solution and Mobile App for Citizens to Report Illegal Dumping

The County of San Mateo is seeking a software platform and mobile application to manage public service requests related to illegal dumping, abandoned shopping carts, and graffiti in public spaces or on buildings. The platform will be used by unincorporated county residents to submit service request tickets and County staff to intake, route, and track service requests, as well as to generate reports and monitor performance metrics. The selected platform must include a mobile application available on both the Apple App Store (iOS) and Google Play Store (Android), allowing community members to easily submit requests, upload photos, and track status updates. Key features of the platform include location-specific service request routing, automated notifications and assignment workflow, status updates and resident communication, duplicate request prevention, and content moderation and user management. The platform must also support external user access and flexible role-based permissions. • The platform must be able to distinguish between incorporated and unincorporated areas within the County of San Mateo. • The platform must be able to distinguish between different County-defined service areas within the unincorporated areas. • The platform must be able to distinguish whether the subject of a service request is located in the public right-of-way or on private property. • The platform must support closed-loop communication by notifying the individual who submitted a request once abatement or resolution has been completed. • The platform must provide opportunities for public education and outreach to increase community awareness of illegal dumping mitigation, promote proper disposal behaviors, and deter illegal dumping.