Cisco SmartNet – Total Care Maintenance – Mississippi State University

This solicitation seeks a single‑vendor award to provide Cisco SmartNet “Total Care” maintenance services for a comprehensive inventory of Cisco networking and data‑center equipment at Mississippi State University. The vendor must be an authorized Cisco partner, employ at least one CCIE‑certified individual, and supply all required documentation (CCIE certificates, partnership proof). The contract is for a one‑year period covering FY 27, with service levels ranging from basic 8×5 NBD to premium 24×7 X4 support, and includes both hardware warranty extensions and software subscription licenses (e.g., AnyConnect). No substitutions or gray‑market equipment are permitted. • Provide 24×7 rapid‑response hardware replacement and software support for ~140 Cisco devices and licences. • Must submit pricing via the university’s Bully Buy e‑procurement portal or sealed envelope by the June 17, 2026 deadline. • Requires delivery of CCIE certification and Cisco partnership documentation as part of the bid package.