Cloud-Based Unified Communications System & Implementation Services

The City of Temple Terrace, FL is seeking a modern, scalable, secure, and fully hosted Unified Communications as a Service (UCaaS) solution. The solution should deliver voice calling and call control, hosted call center/contact center capabilities, messaging and collaboration features, mobile and remote connectivity, full administrative and reporting tools, high availability and disaster recovery, and strong security and regulatory compliance. The solution should also include physical communication devices such as standard desk phones, administrative/executive desk phones, cordless/portable phones for field personnel, and conference room devices. The selected proposer will deliver a turnkey solution, including system design, configuration, migration, training, documentation, and post-implementation support. • The solution should be vendor-neutral, widely supported, and compliant with public-sector standards for security, retention, and accessibility. • The City requires all proposed platforms to be fully hosted and include all required hardware, associated licensing, provisioning, and implementation services. • The RFP permits the City to conduct negotiations, request Best and Final Offers (BAFO), and evaluate solutions based on overall value, not solely cost.