Description
The City of Atlanta is seeking a vendor to provide post‑implementation support for its Oracle‑based ERP system, ATLCloud. The contract will cover system monitoring, maintenance, technical support, change management, continuous improvement, and reporting to ensure stability, performance, user satisfaction, and scalability. The vendor must have expertise in Oracle ERP environments and be able to deliver comprehensive, responsive services throughout the contract period.
• Scope includes 24/7 system monitoring and incident response.
• Ongoing maintenance, patches, and upgrades for Oracle ERP.
• Technical support for end‑users and administrators.
• Change management and configuration assistance.
• Continuous improvement recommendations and performance optimization.
• Regular reporting on system health, usage, and SLA compliance.
• Must align services with City of Atlanta’s evolving business needs.
Attached files
The solicitation documents live at the source — open the bid source above to download them.
Contact
Mitzi Sims(Buyer)