Description
The Los Angeles Community College District is seeking a comprehensive, cloud‑based case‑management software system to support Title IX/DHR investigations, reporting, and compliance across all nine campuses. The solution must provide unlimited user licensing, robust workflow automation, secure data handling, integration with existing campus systems (Azure SSO, Office 365, PeopleSoft SIS, SAP HR), and meet stringent California privacy, security, and accessibility standards (WCAG 2.2 AA, FERPA, HIPAA, CPRA). The contract includes software licensing, implementation, data migration of ~1,800 existing case files, training, and multi‑year support, with a base term of three years and up to two optional one‑year extensions.
• Core functionalities: intake, case tracking, dashboards, regulatory reporting, secure messaging, and analytics.
• Required integrations: Azure SSO, Office 365, PeopleSoft Campus Solutions, SAP HR, calendar/email systems.
• Compliance: data residency in the U.S., encryption (FIPS 140‑3), audit rights, VPAT, WCAG 2.2 AA, and extensive security certifications per Administrative Protocol 3723A.
• Deliverables: software platform, implementation services, migration of 1,301 case files + 500 historical records, training sessions, ongoing support (business‑hour help desk, dedicated account manager).