Description
The California Department of Veterans Affairs (CalVet) is seeking a qualified contractor to provide three‑year maintenance, support, and incident‑response services for the existing Avigilon Access Control System (ACS) at the Veterans Home of California – Chula Vista. The scope includes software updates, hardware upkeep, preventive‑maintenance visits, quarterly training, on‑call support (standard business hours and after‑hours), rapid incident response, and replacement‑parts management. All work must be performed on‑site, comply with state licensing, insurance, and security policies, and be documented with detailed service reports.
• Maintain and update Avigilon ACS software on Windows 11 servers and client machines.
• Service hardware such as card readers, intercoms, door controllers, wireless locks, and ID printers, plus provide a $5,000 parts allowance.
• Deliver quarterly preventive‑maintenance inspections, quarterly training sessions, and 24/7 on‑call support with defined response times (2 hr for critical issues).
• Submit itemized invoices and required certifications; meet licensing (C‑7 or C‑10), insurance ($1 M), and all applicable CalVet IT and security policies.