Citywide Payment Modernization, Mobile Wireless Payment Systems, Unified Cash Management, and Treasury Integration

The City of New Haven is seeking a modern, unified, state-of-the-art payment ecosystem to support all municipal payment operations. The proposed system should provide mobile wireless payment acceptance, a single universal payment processing fee of 2.5% or less, digital wallet and online payment portal support, text-to-pay and secure mobile communication, treasury-level reporting and financial reconciliation, and mandatory integration with Munis ERP and other system platforms. The system should eliminate operational fragmentation, reduce administrative burden, and enable standardized, transparent, scalable financial operations across the City. • The City processes payments across multiple departments, programs, and services. • Current payments are accepted through a combination of legacy terminals, department-specific solutions, overlapping vendor portals, paper-based or manual processes, and third-party web payment tools. • These inconsistent environments create service disruptions, high processing fees, delayed reconciliation, audit exposure, vendor lock-in, and administrative burden. • The City seeks to centralize payment operations using a single, modern, digital platform.