Description
The Mission and Installation Contracting Command (MICC) – Fort Hood is seeking information from capable and qualified sources to provide a commercial, subscription-based mass text messaging platform. The platform should include a minimum of 600,000 pre-paid message credits, the ability to send SMS and MMS messages, a dedicated high-volume A2P 10DLC registered phone number, dedicated onboarding and training for Government users, an assigned account manager for ongoing support, and platform security aligned with standard industry data-protection practices. The contractor will be required to provide a capability package addressing company profile, business size and socio-economic status, capability statement, and past experience.
• The contractor must provide a fully functional text messaging platform with 600,000 credits available on day one of the contract period.
• The contractor must provide dedicated onboarding assistance and an assigned account manager for the duration of the contract.
• The platform must guarantee a service uptime of 99.5% and provide customer support with a response time of no more than four business hours for all inquiries.
• The contractor must ensure message delivery rates are consistent with industry standards for high-volume, registered numbers.