CRM Software System for Parks and Recreation Department

The City of Rogers Parks and Recreation Department is seeking a comprehensive, cloud-based Customer Relationship Management (CRM) and Recreation Management Software system. The selected platform will serve as the department's single system of record for membership management, program and activity registration, league operations, aquatics admissions, facility reservations, point-of-sale transactions, communications, waiver management, and financial reporting. The system must be capable of supporting the full scope of the department's operations both at launch and as programming expands over time. Key features include a unified public-facing portal, self-service kiosks, membership management, program registration, league registration, communications, facility management, and financial reporting. Some key requirements of the system include: • A fully cloud-hosted, Software-as-a-Service (SaaS) platform with no local server installation or client-side software required • A unified public-facing portal for residents to access all department services • Support for self-service kiosk terminals and mobile point-of-sale solutions • Integration with the City's existing financial system and municipal website platform • Support for membership management, program registration, league registration, and facility reservations • Ability to handle high-volume registration periods without performance degradation or service interruption • A fully functional sandbox or test environment for departmental staff use during implementation and on an ongoing basis post-launch The City of Rogers encourages all qualified small business enterprises and veteran-owned business enterprises to submit proposals.