Telephone and Visitation Services

Lancaster County is seeking a vendor to provide telephone and visitation services for the county correctional facility. The services include inmate telephone calls, video visitation, and tablet-based services such as messaging and entertainment. The vendor will be required to provide equipment, maintenance, and technical support for the services. The contract term is for four years with the option for four additional one-year terms. The vendor will be required to provide a performance bond in the amount of $60,000. • The services must be provided in accordance with the specifications and requirements outlined in the RFP. • The vendor must have experience in providing similar services to correctional facilities. • The vendor must be able to interface with the designated inmate commissary vendor's system. • The vendor must provide a law library service if the county does not have a subscription with a law library vendor. • The vendor must provide off-site digital mail scanning services. • The vendor must provide transcription and translation services as part of the call processing system. • The vendor must store call records and recordings in a secure location and provide backups of the data.