Description
The U.S. Army is seeking a commercial, subscription-based mass text messaging platform to enable the 2nd Brigade to send critical and informational communications directly to soldiers and their families. The platform should have a service uptime of 99.5%, provide customer support with a response time of no more than four business hours, and include dedicated onboarding assistance and an assigned account manager. The contract will be for a period of 24 months, with one 12-month base year and one 12-month option year. The contractor will provide 600,000 annual credits, with SMS messages costing 1 credit per recipient and MMS messages costing 3 credits per recipient.
Key features of the required platform include:
• 600,000 annual credits
• Unlimited list growth tools
• Full platform access, 1 Admin User
• 1 High-Volume, High-Speed Registered Number
• Dedicated Onboarding Specialist
• Dedicated Account Manager
The contractor will be responsible for providing a fully functional platform, ensuring message delivery rates are consistent with industry standards, and providing technical support during standard business hours.