911 PSAP Recording System

The City of Denton is seeking a 911 PSAP Recording System to capture and retain all public safety communications, including 911 telephony, administrative phone lines, and Project 25 (P25) radio communications. The system must integrate with the City's existing CAD platform and provide features such as incident-based audio association, real-time data exchange, and metadata synchronization. The City requires a mission-critical, CJIS-compliant, highly available, scalable, and capable of integrating with current and future public safety systems. Key features and requirements of the system include: • Recording of 911 emergency lines, administrative phone lines, and P25 radio communications • Integration with the City's CAD platform • Incident-based audio association and real-time data exchange • Metadata synchronization and single-search capability • Support for SIPREC and APIs for telephony recording • Cloud-hosted telephony platform support • Microsoft Teams endpoint and SBC recording support • Security and compliance features such as encryption, access control, and audit logging • Scalable licensing and migration flexibility