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Georgia Department of Transportation·Georgia

Next Generation Call Center Solution

Closes 7/27/2026$500k – $5MRequest for Information
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Description

The Georgia Department of Transportation is seeking information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department's Advanced Transportation Management System (ATMS | NaviGAtor). The scope of work includes the provision of NG9-1-1 technologies, platforms, and services, including Emergency Services IP Network (ESInet), Next-Generation Core Services (NGCS), statewide GIS datasets, and data-sharing APIs. The vendor should provide detailed responses to the requested information, including company information, technical capabilities, cybersecurity, implementation and support, and pricing structure. Some key points to consider include: • NENA i3 standards • Multimedia communications (voice, text, images, video) • Advanced GIS-based call routing • Interoperability with neighboring jurisdictions • Cybersecurity and network resilience • Integration with existing ATMS, radio, Computer-Aided Dispatch (CAD), Records Management System (RMS) and GIS systems.

Attached files

Contact

Haley Ford(Issuing Officer)

[email protected]

(470) 549-6535

Key dates

Opened
5/14/2026
Questions due
5/29/2026
Pre-bid meeting
6/3/2026
Closes
7/27/2026

Last updated

Details

Type
Request for Information
Industry
Information Technology and Software Development
NAICS
541512
Solicitation №
PE-48401-RFI-2026-000000577

Budget estimate

$500,000 – $5,000,000

The budget for this project is difficult to estimate, as it is a Request for Information (RFI) and not a formal solicitation for bids. However, based on the scope of work, which includes the provision of NG9-1-1 technologies, platforms, and services, the budget could be substantial. Factors that may influence the likely payment range include the complexity of the project, the number of vendors participating, and the level of competition. A rough estimate for a project of this nature could be in the range of $500,000 to $5,000,000.

AI estimate from the solicitation

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