Customer Relationship Management System (CRM)

The College of Southern Nevada (CSN) is seeking a Customer Relationship Management (CRM) system to support key components of the student engagement lifecycle, including recruitment, admissions application management, communications, appointment scheduling, and student service queue management. The CRM system should be able to integrate with CSN's existing systems, including Oracle PeopleSoft, Canvas, Papyrus, and Microsoft Outlook. The proposed system should also demonstrate proven integration capability with CSN's enterprise systems. The contract will be awarded for a period of five years, with the option to renew for an additional five years. • The CRM system should be able to support multiple functional areas, including recruitment, admissions, and student services. • The system should be able to integrate with CSN's existing systems, including Oracle PeopleSoft, Canvas, Papyrus, and Microsoft Outlook. • The proposed system should demonstrate proven integration capability with CSN's enterprise systems. • The contract will be awarded for a period of five years, with the option to renew for an additional five years. • The proposed system should be able to support CSN's goal of providing a system-of-systems architecture. • The system should be able to provide real-time data and analytics to support decision-making. • The proposed system should demonstrate a high level of security and compliance with relevant regulations, including FERPA and GLBA.