Commerce Management System

The Lone Star College System is seeking a comprehensive enterprise Commerce Management System (CMS) and E-Commerce platform to support institutional financial transactions. The proposed solution must be scalable, secure, and highly configurable, with real-time integration with Oracle PeopleSoft Campus Solutions and Finance systems. The system should support student tuition and fee payments, installment payment plans, electronic refunding, cashiering operations, departmental storefronts, and third-party sponsor payments. The vendor must provide a fully integrated enterprise solution with features such as payment plan administration, refund management, cashiering system requirements, fraud detection, and security. The proposal will be evaluated based on best value to the Lone Star College System, considering factors such as functionality, integration strength, security posture, scalability, reporting capabilities, implementation methodology, support model, and total cost of ownership. Key features and requirements include: • Real-time integration with PeopleSoft Campus Solutions and Finance • Support for multiple payment methods • Responsive desktop and mobile functionality • Free from per-transaction fees • Authorized payer access • Automated receipts and notifications • Multilingual and accessibility-compliant functionality • Centralized online storefronts for departments and programs • Recurring and scheduled payment functionality • Donation and sponsor payment capabilities • Configurable installment plans • Flexible down payments and payment schedules • Electronic enrollment agreements • Integration of estimated and applied financial aid • Compliance with Texas Education Code Sections 54.007 and 54.0071 • Administrative override and audit trail capabilities • Refunds to original payment source and/or bank account • Direct deposit, prepaid debit card, and paper check options • Student self-service refund management • Title IV refund compliance • Real-time refund tracking • Exception handling and reconciliation reporting • Non-student miscellaneous payments • Third-party sponsor payments • Real-time PeopleSoft integration • Supervisor approval workflows for voids • Cashier password reset capability • Comprehensive cashiering and reconciliation reporting • Export functionality including CSV • Real-time fraud detection and behavioral analytics • Device fingerprinting and anomaly detection • Multi-factor authentication and identity verification • Fraud dashboards and reporting • Incident response procedures • Compliance with Payment Card Industry Data Security Standard (PCI DSS), Gramm-Leach-Bliley Act (GLBA), Family Educational Rights and Privacy Act (FERPA), National Automated Clearing House Association (NACHA), Federal Trade Commission (FTC) Red Flags Rule, and applicable cybersecurity standards