Utility Billing / Customer Information System (CIS) Software and Implementation Services

The City of Killeen is seeking a modern Utility Billing / Customer Information System (CIS) solution that supports current operational requirements while providing scalability for future needs. The system must integrate all aspects of utility operations, including customer account management, billing and collections, meter reading interfaces, service order processing, payment integrations, and customer self-service web access. The selected vendor will be responsible for full system implementation, including installation, configuration, data conversion, training, and ongoing support services. Key features of the system include customer account creation and maintenance, residential and commercial account management, account history tracking, deposit management, customer notes and communication history, location-specific notes, move-in and move-out processing, landlord management, multiple service locations per customer, and multiple customers per service location. The system must also support meter reading imports, AMI integration, handheld meter reading interfaces, meter read exception handling, estimated reads, meter maintenance tracking, meter replacement functionality, consumption validation, and integration with existing and future metering systems. Additionally, the system must provide a customer self-service portal, online account access, bill viewing and payment, consumption history review, service request submission, service application and document submission, payment history access, eBilling enrollment, auto-pay enrollment, notification preferences, and mobile-responsive functionality.