DH01--Vocera Communication Support Services- Northern Arizona VA Healthcare System

The Department of Veterans Affairs is seeking a contractor to provide Vocera Communication Support Services for the Northern Arizona VA Healthcare System. The contractor will be responsible for furnishing all labor, materials, equipment, software, licensing, configuration, integration, training, documentation, and support necessary to provide a fully functional Vocera V5000 Smartbadge communication solution and associated services. The scope of work includes the provision of V5000 Smartbadge devices, FIPS 140-2 device licenses, batteries, 8-bay chargers, clips, and training kits. The contractor will also provide premier level support for the Vocera solution, including perpetual term license software updates and upgrades, unlimited technical support incidents, and designated support contacts. The contractor must comply with all applicable VA, VHA, and VAAR security, privacy, and information system requirements. Key aspects of the job include: • Providing a fully functional Vocera V5000 Smartbadge communication solution • Offering premier level support for the Vocera solution • Ensuring compliance with VA security, privacy, and information system requirements • Providing training and go-live support for the Vocera system • Conducting a wireless performance assessment and providing a report • Developing a clinical design specification for the Vocera system