Field Service Management System for Austin Energy

The City of Austin is seeking information for a Field Service Management (FSM) system to manage field operations, integrate with Oracle Customer Care & Billing (CC&B), and improve scheduling, dispatch, tracking, and reporting. The goal is to find a user-friendly, mobile-accessible solution that boosts efficiency and customer service. • The FSM system should be able to integrate with Oracle CC&B 2.9 and other applications. • The system should be able to manage field activities for metering services in a user-friendly format accessible on desktop and mobile devices. • The system should be able to capture and monitor field activities to improve visibility into forecasting, process and performance improvement, and reporting for progress monitoring. • The system should support employee engagement and customer experience through enhanced options for communication with customers regarding field service requests.