Software & Implementation Services for a Client Case Management System

The Florida Statewide Guardian ad Litem Office (SGAL) is seeking proposals for software and implementation services to develop an integrated platform for data and file management, communications, and document processing. The selected vendor will be responsible for designing, implementing, and maintaining a client case management system (CCMS) that meets the needs of the SGAL Office. The CCMS should provide features such as case file management, volunteer file management, reporting, and interface capabilities. The vendor should have experience in providing similar services to government agencies or non-profit organizations. The proposal should include a detailed description of the proposed solution, including the technical approach, project timeline, and pricing. Some key features and requirements of the CCMS include: • Case file management: the ability to create, manage, and store case files, including documents and records • Volunteer file management: the ability to create, manage, and store volunteer files, including applications, background checks, and training records • Reporting: the ability to generate reports on case and volunteer data, including statistical reports and ad hoc reports • Interface capabilities: the ability to integrate with other systems, including justice partners and external users • Data conversion: the ability to convert data from the current system to the new CCMS • Security and access controls: the ability to provide secure access to the CCMS, including user authentication and authorization • Training and support: the ability to provide training and support to SGAL staff and volunteers on the use of the CCMS