Description
The California DMV seeks a single‑award contractor to provide on‑demand telephone, video‑remote, and virtual‑meeting interpreter services for Driver Safety Hearings across the state. Services are billed on a blended per‑minute rate and must cover a full language roster—including certified languages (e.g., ASL, Arabic) and a broad list of registered languages—under strict call‑handling and qualification standards. The contract runs for 33 months, with an estimated total spend of roughly $340 K and a maximum per‑minute rate comparable to the incumbent’s $0.60/min. Bidders must be California‑based, carry $1 M/$3 M professional liability insurance, and submit a single PDF bid by 24 July 2026.
• Remote interpreter services (telephone, video, virtual‑meeting) for DMV Driver Safety Hearings.
• Required coverage for all listed languages, with ≥ 50 % performed by certified/registered interpreters.
• Per‑minute pricing (single blended rate), estimated 566,038 minutes over 33 months (~$0.60/min).
• Mandatory California residency for principal, U.S. residency for interpreters, background‑check compliance, and professional‑liability insurance.