DesignXM Experience Management Software

The City of Orlando has awarded a contract to Carahsoft for the provision of DesignXM Experience Management Software. The contract has a term of 3 years, with an estimated total value of $329,949. The software will provide the city with tools for strategy and research, as well as customer frontlines, including digital frontline interactions and strategic research interactions. The contract includes a renewal option, with a possible 5% uplift in pricing upon mutual agreement. • The contract includes a cloud service with a 99.93% availability level, excluding scheduled maintenance and causes outside of Qualtrics' control. • The contract includes a service level exhibit, which outlines the terms and conditions of the cloud service, including downtime and remedies for downtime. • The contract includes a fees exhibit, which outlines the pricing and payment terms for the cloud service. • The contract includes a cloud service exhibit, which outlines the terms and conditions of the cloud service, including renewal and termination.