Customer relationship management system - WBL

This contract is for a multichannel customer relationship management (CRM) system for Coastal Carolina University's Office of Admissions and Merit Award. The contract was awarded to Hobsons, with a total potential value of $292,035.00. The contract period is from September 1, 2016, to August 31, 2021. The scope of work includes implementation, training, and consulting services. Key features of the contract include: • Annual fees of $46,375.00 • Implementation and training fees of $27,360.00 and $4,800.00, respectively • Data integration services fees of $16,800.00 and $3,200.00, respectively The contract also includes provisions for protests and disputes, with a notice period of 10 days.