ORAL INTERPRETATION SERVICES AND WRITTEN/AUDIO TRANSLATION AND TRANSCRIPTION SERVICES

This contract is for oral interpretation services and written/audio translation and transcription services for the City of Tucson. The vendor, A Foreign Language Service Corp, will provide these services for a period of 5 years. The contract includes a wide range of languages, including Spanish, American Sign Language, and many others. The vendor will provide on-site interpretation, over-the-phone interpretation, and video remote interpretation, as well as translation and transcription services. The contract also includes pricing information, with rates varying depending on the type of service and language required. Some key features of the contract include: * On-site interpretation services for over 400 languages, with a 48-hour prescheduling requirement and a 24-hour cancellation policy * Over-the-phone interpretation services for over 400 languages, available 24/7/365, with an average connect time of 10-15 seconds for Spanish calls and 20-30 seconds for other languages * Video remote interpretation services for ASL and 40 most common foreign languages, available 24/7/365, with easy integration into Zoom and other apps * Translation and transcription services for over 200 languages, with project turnaround times not to exceed 2 business days for small documents and 3-5 business days for longer documents * A dedicated account executive and customer support team to manage the relationship and provide support * A secure user scheduling portal and interactive voice response system to facilitate scheduling and access to services. The contract is a firm, fixed-price contract, with the vendor providing a firm, fixed cost proposal for the provision of interpretation and written translation services.