Description
The Cuyahoga County Department of Information Technology awarded a contract for VoIP Support Services to augment its internal staff on mission‑critical voice platforms. The work focuses on senior‑level consulting, remote support, and on‑call assistance for Cisco‑based telephony environments, including Call Manager, Unity Connect, IPCCX Premium, SIP gateways, Hyperflex, and related 911/EMS integrations. The engagement is a one‑year, time‑and‑materials agreement with an optional one‑year renewal, limited to approximately 200 total service hours and requiring comprehensive technical documentation and training for county staff.
• Supports Cisco Call Manager (v12.5), Unity Connect, IPCCX Premium, SIP gateways, Hyperflex, VMware, and 911 gateway platforms.
• Provides remote senior‑level consulting, 24/7 on‑call escalation, documentation, and staff training.
• Contract is structured as T&M with a cap of ~200 hours and a possible one‑year extension; travel costs must be incorporated in rates.