Business Requirements, Designing and Training Services for CRM Dynamics Application

This solicitation sought a vendor to provide comprehensive business‑requirements analysis, system design, and end‑user training for a Microsoft Dynamics CRM application. The work includes gathering functional requirements from stakeholders, translating those requirements into technical specifications, configuring or customizing the Dynamics platform, and delivering training sessions to ensure successful adoption. The award was made to Planet Technologies, an IT services firm, under a presumably fixed‑price arrangement. • Scope of work: Business analysis, solution design, system configuration/customization, and user training for CRM Dynamics. • Deliverables: Requirement documentation, design artifacts, configured CRM environment, training materials, and post‑implementation support. • Awarded to: Planet Technologies (single‑vendor award).