Description
Cuyahoga County is procuring professional‑services support for its Voice‑over‑IP (VoIP) infrastructure. The contract calls for senior‑level engineers to provide design, configuration, outage support, and advanced troubleshooting for a Cisco‑based phone system serving roughly 6,000 endpoints across more than 25 facilities. Work includes call‑center scripting, 911 gateway integration, Hyperflex data support, IVR enhancements, technical documentation, and training of County IT staff. The engagement is structured as a time‑and‑materials arrangement with an estimated 200 billable hours per year, a one‑year base term, and an optional one‑year extension. Services can be delivered remotely or in a hybrid mode, with standard coverage from 6 a.m. to 6 p.m. EST, Monday‑Friday, and on‑call availability for critical incidents. No travel reimbursement is provided; travel costs must be incorporated into hourly rates. The County requires the vendor to maintain extensive insurance coverages (CGL, Cyber Risk, E&O, Workers’ Compensation) with specified limits and to name the County as an additional insured, primary, and non‑contributory.