Centralized Utility Cashiering Solution

The Orange County, Florida, government is seeking a centralized utility cashiering solution to replace an existing on-premise solution. The new solution must be able to interface with Oracle's Customer Care and Billing (CC&B) version 2.5, retrieve current customer account information, and provide full transparency of each transaction for daily balancing, reconciliation, and audits. The solution must also meet Payment Card Industry (PCI) data security standards and comply with all accounting standards and federal, state, and local laws. The contract has a term of three years with two optional one-year renewals. The vendor will be responsible for implementing and maintaining the solution, providing training and support, and ensuring the security and integrity of the system. Some key features of the required solution include: • A multi-location cashiering system capable of supporting multiple concurrent configurations • Interface with Oracle's CC&B version 2.5 to retrieve current customer account information • PCI-compliant devices and equipment, including credit card readers with point-to-point encryption • Ability to accommodate various types of transactions, including cash, check, credit card, and money order • Provision of paper receipts for all transactions, with options for emailed or text receipts • Ability to void transactions and provide duplicate receipts • A testing environment that fully mirrors the production solution • Support for multiple users, including cashiers, supervisors, and IT support personnel • A user-friendly interface with clear and concise screens and prompts • Ability to handle power outages and maintain system integrity • Compliance with all relevant laws and regulations, including PCI DSS and HIPAA.