Description
This contract awards Cuyahoga County the right to engage a vendor to provide senior‑level Voice‑over‑IP (VoIP) support services for the County’s mission‑critical voice communications platforms. The work is structured as a time‑and‑materials engagement, limited to a maximum of 200 billable hours per year, with an optional one‑year renewal. Services include support for Cisco Call Manager, Unity Connect, IPCCX, SIP gateways, emergency 911 integrations, Hyperflex infrastructure, and related VMware environments, as well as scripting, documentation, training, and advisory activities. The engagement is primarily remote (100 % remote acceptable) with standard business‑hour coverage and on‑call support as needed. Insurance requirements (CGL, cyber risk, E&O) and independent contractor compliance documentation are mandated.