Description
The County of Cuyahoga is procuring senior‑level professional services to augment its Department of Information Technology staff for mission‑critical voice‑related platforms. The work includes design, configuration, and advanced support of Cisco‑based VOIP infrastructure, SIP gateways, 911 emergency responder gateways, and related cloud‑calling services, with requirements for documentation, training, and 24/7 on‑call availability. The contract is a one‑year, time‑and‑materials agreement with an optional one‑year renewal, estimating about 200 billable hours annually. Key points include:
• Support for Cisco Call Manager, Unity Connect, IPCCX, HyperFlex, and related VMware environments.
• Mandatory insurance coverages (CGL, cyber‑risk, E&O, workers’ comp) with specified limits.
• Vendor must provide senior‑level staff, remote work capability, and on‑call coverage.
• No vendor name or contact details are disclosed in the available files.