Case Management Software Support

This contract is for the provision of case management software support services to the City of Tucson. The contract includes a detailed scope of work, compensation and payment terms, and requirements for insurance and indemnification. The contract also includes provisions for termination, dispute resolution, and audit rights. The City of Tucson has the option to renew the contract for up to four additional one-year periods. The contract value is estimated to be $100,000. Key aspects of the contract include: * The City of Tucson is the agency awarding the contract * Pine Technologies, LLC is the vendor providing the services * The contract term is from July 1, 2021 to June 30, 2026 * The contract value is estimated to be $100,000 * The contract includes provisions for termination, dispute resolution, and audit rights * The City of Tucson has the option to renew the contract for up to four additional one-year periods * The contract requires the vendor to provide technical assistance, troubleshooting, and consulting services for the City's case management software * The contract includes detailed requirements for insurance, indemnification, and warranties * The contract includes provisions for payment, invoicing, and audit rights • The contract has a detailed scope of work, including specific requirements for service levels, response times, and resolution times • The contract includes provisions for subcontracting, subcontractor management, and flow-down of terms and conditions • The contract requires the vendor to comply with all applicable laws, regulations, and ordinances