IT Service Management (ITSM) System

This solicitation seeks a comprehensive IT Service Management (ITSM) system to support the agency’s operational and service‑delivery needs. The award was announced on 23 Sept 2019, but the winning vendor(s) are not disclosed in the public record. The solicitation opened on 29 Oct 2018, with clarifications accepted through 6 Nov 2018 and final bids due by 16 Nov 2018. The contract likely covers software acquisition, implementation, integration with existing infrastructure, training, and ongoing support. • Scope includes procurement, installation, configuration, and maintenance of an ITSM platform. • Required deliverables: licensing, customization, data migration, user training, and help‑desk support. • Timeline: bid submission in late 2018, award in late 2019, implying a multi‑year implementation schedule.