Description
The State of New Mexico Department of Health is seeking to purchase managed services for the WIC MOSAIC MIS solution from Vexcel Corporation. The contract will include program/project management services, product management, stakeholder engagement, risk and issue management, operations and maintenance services, cloud management, WIC MOSAIC program support, user adoption, security, and third-party services/subscription management. The services will be provided for a period of 23 months, from November 1, 2025, to October 31, 2027. The total contract amount is $4,711,455.12.
• Program/Project Management Services: manage and coordinate overall project activities, define organizational structure, procedures, processes, and tools, engage and empower resources, determine required resources, and monitor capacity.
• Product Management: provide guidance on solution design direction and decisions, provide oversight to cross-functional interdependencies, monitor activities and performance against priorities.
• Stakeholder Engagement: monitor project interests of key stakeholders, establish transparent communication and collaboration, drive to resolve conflicts, decision making, and collaboration, coordinate stakeholder alignment and trade-offs.
• Risk and Issue Management: assess risks and issues, prioritize issues in accordance with severity, establish protocol for responding and handling risk and mitigating issues, identify and follow through ownership.
• Operations and Maintenance (O&M) Services: perform day-to-day operations and routine maintenance, implement updates, patches, bug fixes, and new versions, perform reactive and break/fix repairs, perform data configuration and system administration, monitor usage and performance of network infrastructure, cloud services, and applications, support software upgrades for third-party commercial products.
• Cloud Management: manage the Azure cloud tenant and subscription, monitor the WIC MOSAIC solution using Azure Alerts and Application Insights, perform proactive maintenance tasks such as certificate renewals.
• WIC MOSAIC Program Support: provide support to State and Local Agency/Clinic staff via a Service Desk Portal and Help Desk, provide access to a shared library of knowledge-based articles and system documentation, provide telephonic support during business hours.
• User Adoption: provide User Adoption services and documentation for each release of functionality, tools include webinars, electronic newsletters, email campaigns, micro-learning videos, knowledge-based articles, release notes, user guides, quick sheets, and job aids.
• Security: responsible for all security matters and incident management.
• Third Party Services/Subscription Management: procure and manage third-party licenses, services, and subscriptions necessary to run the WIC MOSAIC MIS, oversee license management and facilitate monitoring of license counts.