Description
The County of Gwinnett is seeking a cloud‑based, SaaS Re‑Entry Management System to automate intake, case management, secure communications, reporting, and compliance for its Gwinnett Re‑Entry Intervention Program (GRIP). The solution must be delivered as a fully managed service (no on‑premise upgrades), include 24/7 support, training, and a comprehensive disaster‑recovery plan, and meet extensive security and insurance requirements.
• Provide web‑browser (and optional mobile) access for intake, case tracking, and secure messaging among GCSO staff, judicial partners, and community service providers.
• Deliver robust reporting/analytics, audit trails, and compliance with state/federal regulations (CJIS, HIPAA, PCI, etc.).
• Include full implementation services: data migration, configuration, training (train‑the‑trainer), 24×7 support, and a warranty covering hardware and software for at least 12 months.
• Must satisfy Attachment A security standards (encryption at rest/in‑transit, MFA, SOC 2 Type 2, etc.) and meet specified insurance minimums.